Refund policy

This policy excludes products and services from our brand partners, or automation solutions. 

Refunds and exchanges are only applicable for any damaged or defect goods upon delivery. All returns/exchanges must be done within 14 calendar days from delivery date. Failure to return a product within this return period will be deemed as an acceptance of the product. 

  • Not applicable for change of mind items.
  • Not applicable for consumables not in original packaging. 
  • Any exchange of defect goods has to be to the same item - no changing of different products allowed, even if the price is the same.
  • A SGD20++ restocking fee and any shipping fee (from original order) may be deducted from your refunded amount if item is not deemed damaged/defective upon quality check. 
  • No refund applicable if item is found to be damaged due to usage, mis-handling, negligence, wear and tear, user error or negligence, etc. In such cases, customer may choose to collect the item, or allow Toki to dispose it at our discretion. In cases of no response from the customer, the item will be disposed of after 30 days. 
  • Not applicable for products covered under warranty. 

Please contact Toki Customer Support Division at sales@tokimeku.com before returning the product.

Refunds or exchanges will not be entertained if the parcel is returned without prior notice and confirmation from Toki Automation Pte Ltd. It will be disposed of at our discretion. 

Please prepare the following information:

  • Customer Name, Contact Number, Email
  • Order number
  • Serial number of product (if applicable)
  • Reasons for return
  • Requested services: return/exchange
  • Condition of goods
  • Return shipping address

Kindly indicate the following on your parcel:

Toki Automation Pte Ltd
Order Number / Reference Number
1 Genting Link, #02-04
Perfect One, Singapore 349518

Conditions for return/exchange
Kindly return all products in the original state, including all original boxes with packing materials, all manuals, blank warranty cards, accessories, invoice(s) and any other documentation included with the original shipment. Approval is contingent upon, among other things, the products being in the same condition when delivered.

Will I be compensated for shipping costs?
Please note that the customer is responsible for all the shipping charges to and from TOKI'S premises for all products being returned. The shipping cost from the original purchase is also non-refundable. 

Insurance on Return shipping
The customer is responsible for all risk of loss and damage to products being returned. For big ticket items, it is recommended to use a trackable shipping service or purchase shipping insurance. Alternatively, you may deliver the product to our office personally. Please fully insure the return shipment in case of loss or damage and use a carrier that provides proof of delivery such as UPS or FedEx. We will send a confirmation e-mail upon receiving the returned products.

Exemptions to Refunds
Certain brands and products are not applicable for refunds, subjected to Toki's terms and condition. Toki reserves the right to change this at any point of time. For more information, you may contact our sales team prior to purchasing the item. 

Refund
Money will be returned to the original account within 30 business days.